Don’t just go to A&E

Visit to search for services near you.

Do you know where to go if you become ill or injured? Choosing the right service means you receive the treatment you need quicker and helps reduce pressure on urgent care services.

Don’t go to A&E if it’s not a serious emergency. Other NHS services are everywhere, you could get a quicker treatment closer to home.

Self Care

Coughs and Colds, Grazes and Hangovers

You can treat this at home – in fact that’s the best place for you.

Stock up on the right basic medicines to treat minor illnesses and ailments, such as paracetamol, ibuprofen, aspirin, anti-diarrhoeal medicine, and plasters. Order repeat prescriptions in advance so there’s no gap in your treatment.

Preventing ill health

Introducing healthy habits and small changes to your lifestyle can make a big difference. Being more active, eating well, stopping smoking or drinking less alcohol can reduce your risk of developing long-term health problems, plus boost your wellbeing.

Visit NHS choices or Live Well Greenwich for more information and support. Speak to a friendly Live Well Greenwich advisor about local services and making changes to your lifestyle on 0800 470 4831 (Monday to Thursday 08:30-19:30, Friday 08:30-17:30 and Saturday 09:00-12:00).


Diarrhoea, Headache, Sore throat, Painful cough, Runny nose, Minor illnesses, Upset stomach, Skin conditions

Your pharmacist is a health care professional who can provide advice and treatment for these common conditions as well as dispensing prescriptions

Many common illnesses like coughs or colds can be treated with rest, drinking lots of fluid and over the counter treatments if they help. Your pharmacist can offer advice on how to look after yourself at home and there’s no need to make an appointment.


Back ache, Ear pain, High temperature, Vomiting

These are some of the things your GP can help you with. Your GP is your first port of call for ongoing illnesses or injuries.

Contact your GP practice if you have persistent symptoms that aren’t going away. Not yet registered? Visit to find a GP near you. You can also use the MyGP booking app, a quick and easy way to book appointments from your smartphone or online Simply download the app and enter your mobile number and date of birth. The app will then check with your practice and if your practice is using MyGP it will register you instantly.

Urgent Care Centre

If you have an urgent and severe but non-life-threatening illness or condition then attend the UCC. Always consider an alternative service appropriate for your needs.

Visit the Greenwich UCC at

Queen Elizabeth hospital, Stadium road, Woolwich

London SE18 4QH

Open 08:00-23:00, 7 Days a week.


Blacking out, Bleeding you can’t stop, Severe chest pain, Choking, Loss of consciousness or stroke.

These are all emergencies and you need urgent hospital care.

Accident and Emergency (A&E) departments should only be used in a critical or life-threatening situation. A&E departments provide immediate emergency care for people who show the symptoms of serious illness that could be life-threatening or are badly injured.

Think Before you go to A&E

At A&E the more seriously ill patients will be seen before those with less urgent conditions. This means that some people have to wait for several hours or they may be signposted to their GP, pharmacist or other health service who will be able to assist them.

Dial 999 or go immediately to your nearest A&E department

The Greenwich A&E is at

Queen Elizabeth Hospital
Stadium road,
SE18 4QH

Call 020 8836 6000 or visit

Self referral to access to psychological therapies

Your GP can refer you into time to talk Greenwich services or you can self-refer. See for more information or call 0203 260 1100, email to ask for support.

Call 999

If there is a medical emergency or if someone you know has a life-threatening illness or injury, call 999 or visit A&E. Remember that A&E should only be used for the most serious injuries or health conditions.

Evenings and weekends

GP evening and weekend appointments are available in Greenwich at two GP access hubs. Monday to Friday 16:00 to 20:00, and Saturday and Sunday 08:00 to 20:00. Book appointments through NHS 111 or your GP practice. The GP access hubs are in Thamesmead and Eltham and accessible by public transport.

Not sure where to go?

If you’re unsure where to go or if you need medical advice fast, call NHS 111. It’s free, staffed by trained advisors and available 24/7. If you need to be seen you will be directed to the right service.

An online NHS 111 service is also available at

Minor Injuries

Minor illnesses and injuries such as cuts, burns, sprains and suspected breaks can be treated at the urgent care centre at queen Elizabeth hospital. It is open 24/7 and you don’t need to book an appointment.